Privacy Policy

PRIVACY POLICY
Pemberton & Grey — Privacy Policy
Last updated: June, 2026

This Privacy Policy describes how Pemberton & Grey ("we", "our", "us") collects, uses, and protects your personal information when you visit our website at www.pemberton-grey.com, make a purchase, or interact with our services.

We are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in that Act. We ensure that your information is handled with care, transparency, and respect.

By using our website and services you agree to the practices described in this Privacy Policy. If you do not agree please do not use our services.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any updates will be posted on this page and the Last Updated date will be revised accordingly. We encourage you to review this page periodically.

1. PERSONAL INFORMATION WE COLLECT

We collect personal information in order to provide our services, process your orders, and improve your shopping experience. The information we may collect includes:

Information you provide directly:

Full name
Billing and shipping address
Email address
Phone number
Payment information — processed securely through Shopify or third-party payment providers. We do not store full payment card details at any time.
Account login information if you create an account
Order history
Messages or communications you send to us including customer support enquiries

Information collected automatically:

IP address
Device information and browser type
Cookies and browsing behaviour
Pages viewed, time spent on site, and referring URLs

Information from third parties:

Payment providers
Shipping and fulfilment partners
Marketing and analytics tools including Google Analytics and Meta

2. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

To provide and operate our online store:

Process and fulfil orders
Communicate with you about your order status
Deliver products and manage returns and refunds
Manage your account if applicable

For customer support:

Respond to questions, feedback, or issues
Provide assistance and additional information where needed

For marketing and communication:

Send promotional emails only if you have opted in to receive them
Show personalised product recommendations
Improve our website and product range based on browsing behaviour

You may opt out of marketing emails at any time by clicking the unsubscribe link in any email we send you or by contacting us directly at support@shop-pembertongrey.com.

For security and fraud prevention:

Monitor for suspicious or fraudulent activity
Protect our website and our customers

To comply with Australian law:

Respond to lawful requests from government or law enforcement agencies
Maintain business records as required by applicable Australian legislation

3. HOW WE SHARE YOUR INFORMATION

We may share your personal information with trusted third parties who help us operate our business, including:

Shopify: Our store is hosted on Shopify. They process your personal information to help us provide our services. For more information visit: https://www.shopify.com/legal/privacy

Service providers:

Payment processors including Stripe, PayPal, and Shopify Payments
Shipping and fulfilment partners
Email marketing platforms
Analytics and advertising tools including Google and Meta
IT and customer support systems

These providers only use your information as strictly necessary to perform services on our behalf and are contractually obligated to protect your data.

Legal requirements: We may share your information if required by applicable Australian law, such as responding to lawful requests from government agencies, courts, or law enforcement.

We do not sell your personal information to any third party.

4. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to improve site performance, remember your preferences, analyse website usage, and personalise marketing communications. You can control and manage cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. INTERNATIONAL DATA TRANSFERS

Because Shopify and many of our service providers operate globally, your information may be transferred to, stored in, or processed in countries outside Australia. Where we disclose your personal information to overseas recipients, we take reasonable steps to ensure that those recipients handle your information in a manner consistent with the Australian Privacy Principles.

6. SECURITY OF YOUR INFORMATION

We take reasonable and appropriate technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, alteration, or disclosure. All payment transactions are encrypted using SSL technology. However no method of transmission over the internet or electronic storage is 100% secure and we cannot guarantee absolute security.

If you believe your personal information has been compromised please contact us immediately at support@shop-pembertongrey.com.

7. YOUR PRIVACY RIGHTS UNDER AUSTRALIAN LAW

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the following rights regarding your personal information:

The right to know what personal information we collect, use, and disclose
The right to access the personal information we hold about you
The right to request correction of any inaccurate, out-of-date, incomplete, irrelevant, or misleading information
The right to request deletion of your personal information subject to legal retention obligations
The right to make a complaint if you believe we have breached the Australian Privacy Principles

To exercise any of your rights please contact us at support@shop-pembertongrey.com. We will respond within a reasonable timeframe and in any case within 30 days.

8. CHILDREN'S PRIVACY

Our website is not intended for children under the age of 15 and we do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a child under 15 please contact us immediately at support@shop-pembertongrey.com and we will take prompt steps to delete that information.

9. DATA RETENTION

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements under Australian law. When your information is no longer needed we will securely delete or anonymise it.

10. CONTACT US

If you have any questions about this Privacy Policy or about how we handle your personal information, please contact us:

📧 support@shop-pembertongrey.com
🌐 www.pemberton-grey.com
📍 Australia

Our support team is available Monday to Sunday and will respond to all enquiries within 1–2 business days.

Thank you for trusting Pemberton & Grey with your personal information. We take that trust seriously and are committed to protecting your privacy at every step.