00:00:00 LAST DAY OF OUR MOVING SALE | UP TO 60% OFF

BUY 2 ITEMS: GET AN EXTRA 15% OFF

BUY 3 ITEMS: GET AN EXTRA 20% OFF

BUY 4+ ITEMS: GET AN EXTRA 25% OFF

Shipping Policy

SHIPPING POLICY
Pemberton & Grey — Shipping Policy
Last updated: June, 2026

At Pemberton & Grey, we are committed to providing our customers with fast, reliable, and transparent shipping across Australia. This Shipping Policy outlines our delivery timelines, shipping process, and important information to ensure a smooth shopping experience. This policy is governed by the Australian Consumer Law (ACL), which is contained in Schedule 2 of the Competition and Consumer Act 2010 (Cth).

1. ORDER PROCESSING

Orders are processed within 1 to 3 business days before shipment. Once shipped, delivery within Australia typically takes between 7 to 14 business days depending on your location. Please note that shipping times may vary due to factors such as seasonal volume or local delivery conditions. Business days do not include weekends or Australian public holidays.

2. FREE SHIPPING

We offer free shipping on all Australian orders, regardless of order value. No minimum spend, no hidden fees — straightforward free shipping on every order.

3. SHIPPING CARRIERS

We work with reliable international and domestic carriers to ensure your order reaches you safely and on time, including:

  • Australia Post
  • DHL
  • Sendle
  • CouriersPlease

The carrier used for your order will be selected based on your location and the most efficient delivery option available at the time of dispatch.

4. IMPORTANT SHIPPING INFORMATION

All orders are shipped from our international fulfilment warehouse. While we do our best to meet expected delivery times, external factors such as adverse weather, public holidays, or logistical disruptions may occasionally cause delays. Pemberton & Grey is not responsible for carrier-caused delays but we will always do our best to communicate any issues promptly and resolve them as quickly as possible.

Please note that all prices are displayed in Australian Dollars (AUD) and are inclusive of GST where applicable. As an international business, customs duties or import processing fees may occasionally apply. In the unlikely event that duties are assessed on your order, we will contact you promptly to discuss resolution.

5. ORDER CONFIRMATION AND DISPATCH

Once your order is placed you will receive an order confirmation email to the address provided at checkout. Your package will be processed and dispatched within 1 to 3 business days. As soon as your order leaves our fulfilment centre you will receive a shipping confirmation email containing your tracking number so you can follow your package from dispatch to your door.

6. ORDER TRACKING

All shipped orders include a tracking number provided via email once your order has been dispatched. You can use your tracking number on the carrier's website to view real-time delivery updates for your order. If you experience any difficulty tracking your order please contact us at support@shop-pembertongrey.com.

7. SHIPPING DELAYS AND EXCEPTIONS

While we make every effort to meet our stated delivery timeframes, delays can occasionally occur due to circumstances outside our control including severe weather, carrier disruptions, or peak season volume. Pemberton & Grey is not responsible for carrier-caused delays but we will always work with you to find a resolution.

Under the Australian Consumer Law, if goods are not delivered within a reasonable timeframe you may be entitled to a remedy. Nothing in this policy limits your rights under the Australian Consumer Law.

If your order has not arrived within 20 business days of your shipping confirmation email please contact us at support@shop-pembertongrey.com and we will investigate immediately.

8. LOST OR MISSING ORDERS

If your tracking information shows your order as delivered but you have not received it, please first check with neighbours and any secure locations around your property. If the package cannot be located, contact us within 7 days of the marked delivery date at support@shop-pembertongrey.com and we will work with the carrier to resolve the issue as quickly as possible.

Under the Australian Consumer Law, if your order is confirmed lost we will arrange a replacement or full refund at no cost to you.

9. CUSTOMER SERVICE AND QUESTIONS

For any questions about your order or our shipping policy please contact our support team:

📧 support@shop-pembertongrey.com
🌐 www.pemberton-grey.com
📍 Australia

Our support team is available seven days a week and will respond to all enquiries within 1–2 business days.

SUMMARY

Pemberton & Grey is committed to ensuring a smooth and satisfying shipping experience from the moment you place your order to the moment it arrives at your door. Free shipping on every Australian order, full tracking on every shipment, and a support team ready to help if anything goes wrong.

Thank you for shopping with Pemberton & Grey.